Refund policy

ELP MERCH Return & Refund Policy

Thanks for shopping at ELP MERCH!.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to Ask for a new item, or refund from the date you received it.

To be eligible for a return, your item can be used, but no returns past the 30 calendar days.

Your item needs to have the receipt or proof of purchase. Along with a E-mailed picture of the item, showing the flaws if applicable.
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Refunds
Once we receive your item, or Picture of the item by E-mail, we will inspect it and notify you that we have processed your claim and either refund your money,or send you a new product fixing the issue..

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit between 5 to 10 Business, depending on your card issuer's policies. Or the new item dependent on the shipping schedule of the new order.
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Shipping
In most cases, no shipping of the item back to us is required, but it does help us solve issues in the future, so if you wish to return it to us, you will be responsible for shipping costs.